If you cannot proceed past the Wi-Fi setup page during Listo EMS commissioning due to the EMS not connecting to the internet, follow these steps.

Common Causes of Not Connecting to Internet

1. The home Wi-Fi signal may be too weak where the controller is located.

You will notice when connecting to your home network through the "Listo Internet Setup" hotspot, it cycles through the first two stages without fully connecting (below, pictured).

First, test the connection at the EMS to confirm it is a signal strength issue. Try a speed test on your phone in the same room as the controller. If the signal is poor (one bar or under 5 mbps), your connection issue is due to Wi-Fi strength. If possible, relocate the router to be closer the EMS. If this is not possible, you can install a home Wi-Fi extender using the instructions here.

2. Phone/device isn't connected to the internet

   If you have successfully entered the customer's Wi-Fi network and have not been redirected to the Unico Power app after multiple minutes, it may seem like something went wrong, but don’t worry. Make sure your phone is connected to Wi-Fi or mobile data, and return to the browser, clicking the link pictured below.

3. Timed out on connection

If you entered the customer's Wi-Fi correctly and received a timeout error while it attempts to connect, please power cycle the EMS and confirm your device is not in private browsing mode. Once you have power cycled and confirmed this, attempt to connect to the internet again.

4. Band Steering Router

With Listo's dual band technology, it's unlikely that a band steering router would ever cause issues. If the Listo continues to fail to connect to the home network, it may be worth check the router settings and confirm it is broadcasting the correct networks.